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Business Process
Outsourcing in Action
Business process is the skeleton of a certain business
activity. It involves the description of different tasks
and possible outcomes that are associated with a
specific business activity. It is essential in crafting
the business goals of a certain corporate organization,
which is clearly defined in the organization’s business
strategy.
Business process is classified into three categories,
which are as follows:
• The management processes, which is followed to run the
operation of the business and comply with all existing
yet relevant requirements.
• The operational processes, which is followed in
delivering the business value to clients, and is
considered as an integral part of a corporate
organization’s core business.
• The supporting processes, which is followed to support
the core-based processes. It includes accounting,
information technology (IT) support, and recruitment
processes.
Being the skeleton of your organization’s business
activity, you must give utmost importance to your
business process as a whole. This is extremely important
since the success or failure in achieving the goals of
your business will largely depend on the process that
you have followed, together with your business
strategies and plans. Thus, without an effective
business process, your business is as good as dead when
the time comes.
Realizing the importance of a business process in
achieving their business objectives, there are companies
that prefer to outsource some or all of their business
process (most specifically the non-core processes) to
third-party organizations. The main motive in
outsourcing a business process is to allow the business
to invest most of their time, financial, and human
resources into core activities and focus on building
effective strategies, which will fuel the growth of the
company.
Since the global marketplace is fast-changing and
highly-competitive, your business must concentrate on
improving the productivity and at the same time trim
down unnecessary costs. Non-core business processes are
being outsourced since the tasks involved in these
processes consumes time, essential resources, and
energy. Thus, outsourcing these non-core business
processes will help you achieve a cost-efficient system.
Non-core business processes that can be outsourced range
from production to customer service to support functions
(such as software development). Most companies that are
outsourcing their business process are from Western
countries and they are delegating the work to
outsourcing firms located offshore, especially countries
located on the Eastern hemisphere, such as China,
Philippines, India, and Malaysia.
While more and more companies are becoming comfortable
with outsourcing their business processes, outsourcing
most of their learning and development functions is
still a new approach to many learning professionals.
Moving the training and learning model that is
completely in-house to one that will be handled by other
individuals outside the business is a big leap. However,
as mentioned earlier, it is important that these
processes receive equal importance and consideration for
the benefit of your business as a whole. Thus, despite
of business process outsourcing as a new approach, many
training and learning professionals are starting to get
the grip of the new system and subsequently will follow
the outsourcing trend.
Business process, especially the non-core one, needs to
be given equal importance and attention to achieve an
efficient business operation. Outsourcing these business
processes will not be a waste of time and financial
resources, but rather a strategy to be followed.
Surviving in this highly-competitive global marketplace
is not as easy as you think. You need an option that
will work to your advantage — and that is outsourcing. |
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